Your call center staff are the first line of defense against data breaches. Providing them with thorough training on data security best practices, such as recognizing phishing attempts and ...

Managing an underperforming team member in your call center can be a challenging task, but it's crucial for maintaining high customer service standards and team morale. If you notice a consistent ...

The curriculum integrates on-the-job training with support from trainers, supervisors, and experienced staff. After this initial phase, trainees move to the call center floor for three months of ...

However, launching a BPO call center from scratch can be overwhelming--finding the right projects, setting up infrastructure, hiring and training employees, and most importantly, generating revenue.

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She even received a standing ovation from the audience, and yet the singer faced huge accusations of lip-syncing during her performances. While many argued that the K-pop singer could not sing ...

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When it comes to first-person shooters, there’s no video game franchise more significant than the iconic Call of Duty series. The game that started a franchise, Call of Duty was first released ...

If a foreign group disabled the power grid in a major city, we’d treat it as a national security emergency. But when ...

It unlocks additional features like automatic transactions, bank account syncing and personalized recommendations for expense tracking. Plus users also gain access to group financial coaching calls.

WITH the various investment “corridors” in Malaysia having had varying degrees of success, it is of utmost importance that the country embarks on a nationwide consolidation and streamlining ...

Inside story from 119 Thais repatriated from a call centre gang in Poipet, Cambodia - High pay, easy work, commission bonuses—those who couldn’t meet targets were simply reassigned to new roles, with ...