T-Mobile’s First Interaction Resolution (FIR) metric is under fire from its own workforce. While it is meant to measure customer satisfaction by tracking whether issues are resolved during the first ...

Right now is a superb time to be checking out Verizon deals, too. Not only have we just added the latest Galaxy S25 flagships from Samsung, but the carrier's deals on iPhones have also just been ...

When it comes to the 2024 fiscal year, I think it is undeniable that Verizon Communications achieved solid performance. Take revenue as an example. During last year, the company generated sales of ...

How do I know I can trust these reviews about Verizon Fios? 4,635,925 reviews on ConsumerAffairs are verified. We require contact information to ensure our reviewers are real. We use intelligent ...

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Verizon Communications Inc., through its subsidiaries, engages in the provision of communications, technology, information, and entertainment products and services to consumers, businesses, and ...

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When President Trump announced robust tariffs last Wednesday that triggered a stock selloff, Joel Burke decided to head to ...

According to Verizon customers over on the carrier’s official subreddit, full phone purchases sound like they’re discouraged. At the very least, it seems that sales reps may be discouraged ...

You walk out feeling encouraged that you'll save some money and you go about your day. A month later, your bill comes. And it's bad news. Unfortunately, that seems to have happened to one Verizon ...

Reaching prospects with decision-making authority is tough. Long, multilayered sales cycles make targeting complex. And a lack of insight into the actual impact of your ad programs is near impossible ...