The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

The Center will be using the ‘Comms Coach’ software to help assess the quality of calls and provide real-life scenarios for ...

All shifts are four hours in length, either 9:30 a.m.–1 p.m. or 12:30–4 p.m. The training program consists of at-home reading assignments, two-day in-person orientation to the Smithsonian and the ...