The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

two-day in-person orientation to the Smithsonian and the position, and additional on-the-job training specifics to the Call Center. Training classes for the Call Center occur each spring and fall.

The Center will be using the ‘Comms Coach’ software to help assess the quality of calls and provide real-life scenarios for ...

Palo Alto-based startup Sanas developed the accent technology after a $13 million Teleperformance investment earlier this year. The software comes as the call center industry faces challenges from ...