The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

NYSEG has launched a pilot training program aimed at improving customer service by reducing call transfers and enhancing representative expertise. The initiative, which began in January, seeks to ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Sanjay Mehrotra; Chief Executive Officer, President & Chairman; Micron Technology Inc Mark Murphy; Chief Financial Officer, Executive Vice President; Micron Technology Inc Thank you for standing ...

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Thank you for standing by, and welcome to Micron's second quarter 2025 financial call. At this time, all participants are in listen-only mode. After the speakers' presentation, there will be a ...

You might know the melting point for glass, plastic or metal, and that they all have a specific point or range, depending on the... If you’re a business owner in Michigan, the 2025 Property and ...

You call customer support, and the voice on the other end sounds clear and familiar—but something feels off. That’s because the agent might be speaking with an AI-altered accent ...

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Incorporating GenAI processes throughout its operations is a must for a bank competing in today’s financial environment.