From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Without the right strategies, a call center is bound to fail. From choosing team members and training them to provide the best services to structuring tasks and communicating regularly to ensure ...

CALL CENTER TRAINING: From left, Michelle Myers of Pink Callers, Angie Snow of Snow Business Coaching, and Erica Leonor of The Amzi Group are among those involved in the CSR Academy's live training ...

Call center technology types. Along with setup types, call centers are powered by different technology platforms. ... people, training, all the things that go with HR [human resources], salaries, ...

The ripple effects of Convergys’ Gurgaon center didn’t end with operational scaling. It sparked a talent pipeline, created a ...