The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

All shifts are four hours in length, either 9:30 a.m.–1 p.m. or 12:30–4 p.m. The training program consists of at-home reading assignments, two-day in-person orientation to the Smithsonian and the ...

Teleperformance SE, the largest call center operator on the planet ... Sanas has created technology that focuses on "reducing accent-based discrimination." As Teleperformance puts it, the ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology ... a 29-year-old call center trainer in Makati City in the Philippines ...

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize ... it needs human support for training,” Mackenbrock said ...

Palo Alto-based startup Sanas developed the accent technology after a $13 million Teleperformance investment earlier this year. The software comes as the call center industry faces challenges from ...