Excessive call center queuing leads to abandoned calls, poor customer experience, and can even impact sales and loyalty. If your call center is plagued by high queue times, it’s crucial to ...

As of March 2024, the average hourly pay for a call center agent in the US is $17.75 per hour, according to Indeed. This amounts to a total yearly salary of about $38,000 for a full-time position.

In letters sent last week to state Medicaid agencies, CMS raised concerns that long call center wait times and high abandonment rates “are impeding equitable access to assistance and the ability ...