Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience.

As of March 2024, the average hourly pay for a call center agent in the US is $17.75 per hour, according to Indeed. This amounts to a total yearly salary of about $38,000 for a full-time position.

Customer experience (CX), in particular, is a massive use case for generative AI, and the call center industry is no exception. With advancements in AI-powered chatbots, ...