Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

The AI for Customer Service Market is expected to reach USD 12.06 billion by 2024 from USD 47.82 billion in 2030, at a CAGR of 25.8% during 2024–2030, according to new research report by MarketsandMar ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

The AI for Customer Service Market is expected to reach USD 12.06 billion by 2024 from USD 47.82 billion in 2030, at a CAGR of 25.8% during ...

“It mirrors Microsoft Copilot to help our live agents look up detailed information, ensuring they can rapidly resolve issues and provide more personalized customer care,” says Bartlett. In the past, ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight customer benefits in your ads.

Tech expert Kurt “CyberGuy" Knutsson says hackers are using Microsoft Teams for phishing, vishing and quishing via social ...

Why Customer Experience in the Contact Centre Needs a Reality Check in 2025 Stuart Dorman, Chief Innovation Officer at Sabio ...

Save big on Microsoft Office, Windows 11, Microsoft Project, Visio and other Microsoft programs without sacrificing much ...