Queen Mary University is modernising its Service Management capabilities to better meet the evolving needs of students, staff, and management. Replacing Ivanti, the new ServiceNow platform will reduce ...

Replacing Ivanti, the new ServiceNow platform will reduce inefficiencies and manual workarounds, driving enhanced service delivery. Additionally, ServiceNow supports the University’s digital-first ...

Replacing Ivanti, the new ServiceNow platform will reduce inefficiencies and manual workarounds, driving enhanced service delivery. Additionally, ServiceNow supports the University’s digital-first ...

It autonomously self-heals and self-secures devices and provides personalized self-service experiences to end users. Ivanti Neurons uses hyperautomation to provide real-time intelligence across ...

Applicant self-service help. Need help with the self-service portal? Here you can find answers to commonly asked questions. Finding the login page. Visit the self-service website and login using your ...

The director of the DRTS, Dr Abdulateef Bello, who made this known yesterday in a media chat, explained that since its inception in March 2023, the portal ‘drts Self-Service.fctevreg.com,’ has ...

One of the most promising trends in IT is the use of conversational AI to enhance the self-service portal experience. With conversational AI, users can ask questions and get instant responses.

For further information or questions about the Customer Self-Service portal, email [email protected].” The full guidance document on how to create a CSS Account follows below [ PDF here ]: Related ...

Recently, I was reading a Salesforce white paper on the customer service expectations of millennials and Gen Z. The data mentioned how "67% of millennials have to re-explain their information ...

Self-service portals and conversational AI chatbots can also direct constituents to the correct department or service. “The same philosophies and tools we use to track internal services can be ...

Drinks maker Lion has set up a self-service portal and mobile app for its staff to interact with its people and culture, IT, finance and risk functions. Image credit: Lion ...

A critical path traversal vulnerability, recently discovered in Ivanti’s Cloud Service Appliance (CSA), is being actively exploited in the wild to grant access to restricted product functionalities.