Hosted on MSN1mon
World's largest call center using AI to 'neutralize' Indian employees' accents
Teleperformance SE, the largest call center operator on the planet ... “When you have an Indian agent on the line, sometimes it’s hard to hear, to understand,” Teleperformance Deputy ...
Indiatimes20d
CEO of world's largest call center operator for using AI solution to change Desi accent, says: Indian agents are hard to ...
Teleperformance SE has deployed AI technology by Sanas to modify the accents of its Indian call center employees in real time. The system aims to enhance customer understanding and satisfaction ...
The Financial Express1mon
Call centres embracing AI to ‘neutralise’ Indian accents, sparks debate over making voices ‘sound whiter’
The company's website says that it makes the call center employees more efficient ... is now going to completely get rid of their employees’ Indian accents by applying a real-time AI software ...
Futurism1mon
World's Largest Call Center Deploys AI to "Neutralize the Accent" of Indian Employees
Fresh off the heels of the AI-powered accent adjustments in the Oscar-nominated 2024 film "The Brutalist," the French company that owns the largest call center ... have an Indian agent on the ...
Hosted on MSN1mon
World's Largest Call Center Deploys AI to "Neutralize the Accent" of Indian Employees
"When you have an Indian agent on the line ... are displeased by the optics of "neutralizing" call center workers' accents. In classic C-suite-speak, the deputy CEO spun Teleperformance's accent ...