Running a business in India means keeping customers happy, and a best call centre solution can make that happen. We ...

“When you have an Indian agent on the line ... order to further mask any sort of ambient noise emanating from the call center employees' location that may give away where they are based.

The group identified a scam call centre in Kolkata and pranked them. The group’s efforts also resulted in the closure of a scam call centre and arrests of those involved. Scam callers are a ...

A 29-year-old Indian national has been sentenced to three years in a US federal prison on charges of call centre fraud. The verdict comes a few months after the accused pleaded guilty of ...

The tool currently supports more than 17 Indian dialects, but Krisp says it plans to add other English accents in the future, such as Filipino. Krisp first rolled out the tool to call center ...

"When you have an Indian agent on the line ... are displeased by the optics of "neutralizing" call center workers' accents. In classic C-suite-speak, the deputy CEO spun Teleperformance's accent ...