“When you have an Indian agent on the line ... order to further mask any sort of ambient noise emanating from the call center employees' location that may give away where they are based.

The biggest call center operator in the world, Teleperformance, is employing AI technology to “neutralize” Indian accents for ...

Teleperformance SE has deployed AI technology by Sanas to modify the accents of its Indian call center employees in real time ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time.

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in ...

According to the University of Toronto's Kiran Mirchandani, whose research was on the treatment of Indian call center employees, she told SFGATE that people who are already predisposed to dishing ...

The FIA has accused personnel from other law enforcement agencies (LEAs) of conducting unauthorised raids on call centers and ...

"When you have an Indian agent on the line ... are displeased by the optics of "neutralizing" call center workers' accents. In classic C-suite-speak, the deputy CEO spun Teleperformance's accent ...