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Shar was working the Customer Service desk at the Home Depot in Arnold, MO this morning. Good thing for me! My wife and I had gone there to pick up a glass shower door which we had purchased online.

For the most part, users seemed unsurprised by Home Depot’s customer service and the overall delivery experience. “Home Depot has the worst customer service support horrible,” said one ...

Not only is Home Depot experiencing strong in-store traffic and sales so far this year, the chain’s customer service scores are also on the rise, a positive trend attributed, in part ...

Home Depot has rolled out an online concierge, powered by generative artificial intelligence, to help answer customers’ questions about millions of products and even how to get projects done.