“I’m familiar with the area,” said Fire Alarm Dispatcher Frank Festa, 32, who took the 911 call before getting help from his supervisor, Matt Scullin, 46. FDNY ... they got lost on a trail ...

who took the 911 call before getting help from his supervisor, Matt Scullin, 46. The call came into their work station across the street from the MetroTech FDNY Headquarters in downtown Brooklyn.

"So many of our members showed up for us that fateful day, and so many were lost," FDNY Fire Commissioner Laura Kavanagh said Michael Lee Simpson is a Digital News Writer at PEOPLE. His work has ...