Traditionally, supply chains have focused on cost savings and operational efficiency, often measured by metrics like On Time, In Full (OTIF). However, as CEOs increasingly expect supply chains to ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and Mitel, a global leader in business communications, are teaming up to simplify customer experience (CX) innovation for large ...

With his strategic guidance and wealth of experience, Shireesh helps startups navigate challenges such as scaling operations, ...

The awards ceremony brought together more than 500 decision-makers, innovators and customer experience leaders ...

Customer expectations in today’s rapidly evolving e-commerce scene have reached new heights. Customers want unique experiences that correspond to their personal preferences and needs; which means they ...

MAKATI CITY, PHILIPPINES – The country’s fastest growing and leading digital challenger bank Rizal Commercial Banking Corporation (RCBC) clinched two recognitions as “Bank of the Year” and its Chief ...

As a subsidiary of eGlue, a leading company in Customer Interaction Management (CIM), DNOW!® is a global leader in ...

Ogilvy announced the appointment of Clare Lawson as Global President of Ogilvy One, its customer engagement and experience unit.

I am both humbled and invigorated by the chance to collaborate with some of the most talented individuals in M&E, turning out ...

The business landscape is constantly evolving, driven by technological advancements, market shifts, and changes in consumer behavior. As an entrepreneur with years of experience in real estate and ...

Boon Edam's new service program includes the opening of a new D.C. service location, with more planned for 2025, as the ...