From 2019 to 2024, the CQC undertook a transformation of its core IT system from a legacy Customer Relationship Management (CRM) system, to an enhanced bespoke cloud-based application based on the ...

The PP is a module of the RP, along with five other major modules. RP has been built on the Microsoft Dynamics 365 platform (D365). It addresses the following key questions: How and why did the CQC ...

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