Customer service can make or break a dining experience. It can ruin a perfectly delicious meal or brighten up the most basic of take outs. Now, a new survey has revealed the surprising chains ...

AI chatbots do not eliminate the support team. They supercharge it. Voice Assistants in Customer Support Designed to facilitate customer service, voice AI makes conversations more human and less ...

Jain and Observe.AI’s contention is that they don’t offer a fully integrated solution for customer service workflows. In addition, unlike traditional voice AI assistants, Observe.AI’s ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

Changes to how the United States Postal Service delivers mail are set to begin this week—and depending on where you're sending from and what you're mailing, you may notice a difference. Starting ...

A twisted man followed a woman into a Louisiana Target before allegedly raping her in the parking lot, according to police. Donnie Lee Stevenson, 18, allegedly sexually assaulted a woman outside ...

Prasarana’s Group Chief Human Capital Officer, Harigaran Bharatham, said the programme developed with corporate trainer Learning Edge, trains bus drivers, station operators, and customer service staff ...

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Voice-over-internet-protocol (VoIP ... team collaboration and customer service. However, there are dozens of VoIP providers to choose from. I tested over 20 cloud phone systems to determine ...