Voice recognition is a technology that enables machines and software systems to identify, process, and respond to human ...

Germany has dozens of dialects, formal and informal speech variations and industry-specific terminology that AI models must ...

Jain and Observe.AI contend that they don’t offer a fully integrated solution for customer service workflows. In addition, unlike traditional voice AI assistants, Observe.AI’s VoiceAI agents ...

Gladia, an AI transcription and audio intelligence provider, launched Solaria, a next-gen automatic speech recognition (ASR) model designed to redefine real-time communications for call centers and ...

Forethought, the leader in agentic AI for customer support, today announced the launch of Forethought Voice to its multi-agent, multi-channel AI for CX platform.

Alorica Inc., a global leader of digitally-powered customer experiences (CX), has received a Silver Stevie Award for Innovation in Customer Service in the 19th annual Stevie Awards for Sales & ...

TELUS International TIXT recently partnered with Zendesk, which specializes in agentic AI-powered service solutions, to deliver best-in-class customer experiences with cutting-edge technology infused ...

NYSEG will meet with customers at the Campbell Fire Department to discuss billing concerns and receive feedback.