Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization, security and scalability. After decades of working in the contact ...

Voice recognition is a technology that enables machines and software systems to identify, process, and respond to human ...

Germany has dozens of dialects, formal and informal speech variations and industry-specific terminology that AI models must ...

Customer service agents are often the first and most ... Today’s agents are expected to manage omnichannel communications, including voice, chat, email and social media, while delivering ...

NYSEG will meet with customers at the Campbell Fire Department to discuss billing concerns and receive feedback.

Gladia, an AI transcription and audio intelligence provider, launched Solaria, a next-gen automatic speech recognition (ASR) model designed to redefine real-time communications for call centers and ...

TELUS International TIXT recently partnered with Zendesk, which specializes in agentic AI-powered service solutions, to deliver best-in-class customer experiences with cutting-edge technology infused ...

Jain and Observe.AI contend that they don’t offer a fully integrated solution for customer service workflows. In addition, unlike traditional voice AI assistants, Observe.AI’s VoiceAI agents ...

To contact KLM Customer Service 1-855-546-5596, you have several convenient options. The fastest and most direct metho ...

Alorica Inc., a global leader of digitally-powered customer experiences (CX), has received a Silver Stevie Award for Innovation in Customer Service in the 19th annual Stevie Awards for Sales & ...