Few things in life are more annoying than being told to be patient. But that’s exactly the message companies are giving to customers waiting on hold to get in touch with customer service.

The way you communicate with your customers sets the stage for how your brand is perceived. Are you friendly, formal, empathetic, entertaining, or informative? Your agent may have provided a ...

Germany has dozens of dialects, formal and informal speech variations and industry-specific terminology that AI models must ...

AI in customer service can deliver scale, no question — but scale alone isn’t what builds loyalty. One of the most common ...

Customer service plays a critical role in shaping a brand’s reputation and customer loyalty. As businesses strive to enhance support experiences, artificial intelligence has introduced game-changing ...

Voice recognition is a technology that enables machines and software systems to identify, process, and respond to human ...

Gladia, an AI transcription and audio intelligence provider, launched Solaria, a next-gen automatic speech recognition (ASR) model designed to redefine real-time communications for call centers and ...

TELUS International TIXT recently partnered with Zendesk, which specializes in agentic AI-powered service solutions, to deliver best-in-class customer experiences with cutting-edge technology infused ...

NYSEG will meet with customers at the Campbell Fire Department to discuss billing concerns and receive feedback.

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Observe.AI has officially launched VoiceAI agents, a solution ...