Voice recognition is a technology that enables machines and software systems to identify, process, and respond to human ...

Gladia, an AI transcription and audio intelligence provider, launched Solaria, a next-gen automatic speech recognition (ASR) model designed to redefine real-time communications for call centers and ...

NYSEG will meet with customers at the Campbell Fire Department to discuss billing concerns and receive feedback.

TELUS International TIXT recently partnered with Zendesk, which specializes in agentic AI-powered service solutions, to deliver best-in-class customer experiences with cutting-edge technology infused ...

Benefits of migration from telephone to VoIP provides cost savings to include bringing in more modern devices intended for ...

Despite being PAL's newest CX partner, ibex raised the bar by achieving the highest scorecard results among its global BPO ...

From large enterprises to SMEs, resellers, and wholesalers, ICTGlobe is trusted for tailored, high-performance solutions that ...

In stark contrast to the global trend of surging AI funding, the Indian AI startup ecosystem is facing a significant downturn ...

The collaboration represents an expansion of Tech Mahindra’s engagement in the broadband sector, with a focus on supporting ...

Pilots need to be better able to voice safety concerns freely without fear of punishment to reduce the chances ...

Modern business requires companies to adopt efficient and smooth communication methods to achieve dominance in today's ...

China Airlines (CAL), a Taiwan-based carrier, has strategically positioned itself for the future by signing a memorandum of ...