Few things in life are more annoying than being told to be patient. But that’s exactly the message companies are giving to customers waiting on hold to get in touch with customer service.

TELUS International TIXT recently partnered with Zendesk, which specializes in agentic AI-powered service solutions, to deliver best-in-class customer experiences with cutting-edge technology infused ...

NYSEG will meet with customers at the Campbell Fire Department to discuss billing concerns and receive feedback.

Benefits of migration from telephone to VoIP provides cost savings to include bringing in more modern devices intended for ...

Skype is closing down for good, with Microsoft shuttering the venerable old service on May 5, 2025. So, if you're one of the millions of folks bemoaning Microsoft, it's time to check out the best ...

In stark contrast to the global trend of surging AI funding, the Indian AI startup ecosystem is facing a significant downturn ...

Modern business requires companies to adopt efficient and smooth communication methods to achieve dominance in today's ...