Voice recognition is a technology that enables machines and software systems to identify, process, and respond to human ...

Germany has dozens of dialects, formal and informal speech variations and industry-specific terminology that AI models must ...

Gladia, an AI transcription and audio intelligence provider, launched Solaria, a next-gen automatic speech recognition (ASR) model designed to redefine real-time communications for call centers and ...

Jain and Observe.AI contend that they don’t offer a fully integrated solution for customer service workflows. In addition, unlike traditional voice AI assistants, Observe.AI’s VoiceAI agents ...

OpenAI has unveiled new audio models to revolutionize the development of voice agents by enhancing speech-to-text and text-to-speech capabilities.

NYSEG will meet with customers at the Campbell Fire Department to discuss billing concerns and receive feedback.

Alorica Inc., a global leader of digitally-powered customer experiences (CX), has received a Silver Stevie Award for Innovation in Customer Service in the 19th annual Stevie Awards for Sales & ...

To contact KLM Customer Service 1-855-546-5596, you have several convenient options. The fastest and most direct metho ...

TELUS International TIXT recently partnered with Zendesk, which specializes in agentic AI-powered service solutions, to deliver best-in-class customer experiences with cutting-edge technology infused ...