They answer an ad for customer service workers in Asia. The job turns out to be kidnappings, torture and hell on earth. Scam ...

Calling customer ... 30 to 40 calls a day in some instances, and I'd say probably a good two-thirds of them were just getting screamed at and belittled." That's led companies and service centres ...

Agent Worx releases its unbiased write up and review of AGENT AI, a no-code chatbot platform designed to automate lead ...

First Orion's Protect+ Risk Detection helps businesses to make informed decisions on how inbound calls are treated.

and the SSA said five-day return-to-office requirements for staff will help with customer service issues. Still, AARP reported that they have been flooded with thousands of calls from concerned ...

TTEC, a global leader in AI-enhanced customer experience (CX) solutions, is expanding its Cebu City operations with full-time ...