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From noisy toddlers to headset-less movie watchers, a growing number of air travelers are acting like the rules don’t apply ...

Everyone had gotten a Meta Quest 3S for Christmas and they couldn't wait to play while everyone was in the same house. Except ...

So, what would you do if a store insisted you pay extra for a replacement, even though you had already purchased a protection plan? Would you go along with it? Or would you find a way to make their ...

Recently, we wrote about people's worst experiences with entitled and rude customers, and now we're back for more. Here are ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

Verizon is giving away free Samsung 4K TVs, if you sign up for its fiber-optic 5G home internet service known as Fios — but ...

Neural networks are used to handle calls, train employees, analyze data to track trends, identify problems, and make ...

As we begin the new year in 2025, it’s paramount for companies to get an accurate assessment of exactly where they stand with the customer base that patronizes their products and/or service lines.

Recently, we wrote about people's worst experiences with entitled and rude customers, and now we're back for more. Here are ...