Nice provides cloud and on-premises software solutions that primarily serve the customer engagement market as well as the financial crime and compliance, or FC&C, market. The majority of revenue is ...

Follow the automated prompts or press “0” repeatedly to bypass them. Say “Representative” or “Customer Service” when prompted ...

Vonage Business Communications is available on the web or via dedicated desktop (macOS and Windows) and mobile (Android and ...

This year's data builds on trends from last year's report, showing a continued increase in comfort with and adoption of AI-powered interactions. The new data suggests a growing demand for these ...

AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with consumers in cost-effective and relevant ways is by providing customized ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

COMMUNITY Fibre went down for thousands of customers today. More than 9,000 users of the broadband provider logged complaints ...