Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

While customers can sign up for Elisa services through the telecommunications company's online self-service portal, those ...

Most people get defensive when someone points out their flaws. But these ChatGPT prompts will turn every piece of criticism ...

The official React Native and Expo components for Stream Chat, a service for building chat applications.

Live Chat Software Market is driven by omnichannel strategies, AI integration, and growing demand for personalized customer support.

AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with consumers in cost-effective and relevant ways is by providing customized ...

It’s a tale told often: the customer service sector is undergoing a major transformation thanks to AI-powered chatbots and ...

Technology is revolutionizing every industry, including health insurance. The advent of innovative health insurance ...

Here's a timeline of developments in generative AI since the public launch of ChatGPT and their impact on travel: ...

Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.

This year's data builds on trends from last year's report, showing a continued increase in comfort with and adoption of AI-powered interactions. The new data suggests a growing demand for these ...

Vonage Business Communications is available on the web or via dedicated desktop (macOS and Windows) and mobile (Android and ...