Caro Holdings announces the release of its new AI Chat Agent platform - an intelligent, always-on assistant team built to ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and telecoms company plans to close three of its 10 UK customer service centres, it ...

Running a business in India means keeping customers happy, and a best call centre solution can make that happen. We ...

Guernsey airline Aurigny has moved its call centre to Fiji, it has confirmed. The States-owned carrier said specialist airline call centre company MindPearl had been operating on the airline's behalf ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

Cape Town’s booming call centre industry is set for another big boost with the launch of a brand new facility.

A lot of the time, I get referred to a phone number to call instead ... AI is basically the answer to everything, including customer service. Businesses say it's the way to unlock efficiencies ...

Sprinklr's Yogin Patel explores how AI is reshaping customer experience seamless, personalised and seamless omnichannel ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and telecoms company plans to close three of its 10 UK customer service centres ...