Sky is cutting 2,000 call centre staff and replacing them with chatbots, saying people are tired of phoning customer service ...

Is Your Contact Centre Keeping Up with Evolving Customer Expectations? Here are the key signs that it’s time to consider a ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and ...

UK broadcaster Sky will axe 2,000 jobs as it moves to digital and AI-powered customer service. That constitutes roughly 7% of ...

Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient customer-service resolutions offered by GPSSA advisors; ...

The company says the planned job losses reflect declining call volumes as customers increasingly use digital technology to ...

Sky is cutting 2,000 call centre staff and replacing them with chatbots, saying people are tired of phoning customer service agents. The broadcaster will close three of its 10 customer service ...

Sky to axe about 2,000 call centre jobs in three locations - Call centres will be closed as more customers head online ...

Sky will reduce its headcount with its customer call centres by 2,000 as the media group moves its service further towards ...

Universal Sompo is transforming insurance claims through digital tools, including AI automation and WhatsApp services. New ...