Is Your Contact Centre Keeping Up with Evolving Customer Expectations? Here are the key signs that it’s time to consider a ...

Sky will reduce its headcount with its customer call centres by 2,000 as the media group moves its service further towards ...

Sky's decision to close its call centre in Stockport with the loss of up to 500 jobs will be "devastating", the town's ...

Universal Sompo is transforming insurance claims through digital tools, including AI automation and WhatsApp services. New ...

Sky is restructuring its customer service operations, shifting from call centres to digital support. As part of the move, the ...

Budget carrier Wizz Air is rolling out a new three-year investment programme intended to prioritise customer service across ...

The central and eastern European low fares carrier today (Thursday) sought to rebuild its reputation by outlining a series of ...

Around 160 staff from a Derby call centre will leave work for the final time next week following a 'ruthless' round of ...

Anywhere365, a global pioneer in transforming customer experience with AI solutions, has unveiled its new brand identity, ...

Dubai Police received 45,845 calls during the Eid Al-Fitr holiday through its Command and Control Centre and the 901 Call Centre.Of the total, 40,715 calls were made to the emergency hotline 999, ...