Few things in life are more annoying than being told to be patient. But that’s exactly the message companies are giving to ...

In the contemporary business environment, customer experience (CX) has emerged as the linchpin of competitive advantage. With ...

Agent engagement and performance are key drivers of success in modern contact centres. Customer expectations have risen ...

This is a breaking news story. Follow us on Google News, Flipboard, Apple News, Twitter, Facebook or visit The Mirror ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and ...

Karen Welsh, a health executive from Lancashire, needed to fly to Brisbane, Australia, to visit an unwell family member. But ...

Sky will reduce its headcount with its customer call centres by 2,000 as the media group moves its service further towards ...

Sky is restructuring its customer service operations, shifting from call centres to digital support. As part of the move, the ...

Target Group has expanded its popular contact centre solution, implementing new functionality within its customer experience platform to summarise customer calls and drive better customer outcomes.