How to Get Help Fast Xfinity, a subsidiary of Comcast, provides internet, TV, phone, and home security services to millions ...

AI agents can be found in a variety of industries, including healthcare, finance, manufacturing, customer service, and ...

This article explains why integrating multiple AI models is crucial for businesses to remain competitive in the age of AI innovation.

A jury must decide if Delta Air Lines Inc. failed to accommodate against a customer service agent whose knee, foot, and back ...

ServiceNow, which provides businesses with outsourced IT and customer service support as well as other digital services, said ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Planning will determine how effectively AI agents are incorporated to streamline agency processes and systems, government ...

Cognigy, a global leader in AI-powered customer service solutions, celebrated the winners of the 2025 Cognigy Awards during its flagship event, Nexus Summit 2025. These awards honor enterprises that ...

The Travelers Companies, Inc. (NYSE: TRV) today announced the 2025 Agent of the Year Award honorees, recognizing a select ...

Anywhere365, a global pioneer in transforming customer experience with AI solutions, has unveiled its bold, new brand ...