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The American Customer Satisfaction Index found two-thirds of online retailers saw satisfaction drop year over year.

Negative reviews can feel like a punch in the gut. For an Amazon seller, a single-star rating on their listing can tur ...

The American Customer Satisfaction Index (ACSI) just dropped its 2025 Annual Retail and Consumer Shipping Study ...

Amid this dichotomy, overall customer satisfaction with the sector inches ... leading to modest declines in the usefulness of product images (81), the helpfulness of customer reviews (79), and ...

AI adoption should not just be about cutting costs; if the CX is right, it should be efficient while enhancing consumer ...

The American Customer Satisfaction Index is the gold standard for measuring customer satisfaction across dozens of categories, from athletic shoes to internet service to soft drinks to airlines.

Cigna is one of a handful of national insurers that pledged to ameliorate customer pain points with healthcare, but the first to release a specific plan.

Digital Silk, a leading digital agency specializing in strategic branding, web design, and digital marketing, highlights the ...

Steve Swartz says that Hearst had $13 billion in revenue in 2024 thanks to political advertising, but adds that a tough ad market and cord-cutting is "significantly impacting" A+E Networks. Hearst is ...

However, H-E-B’s customer satisfaction rating from one national report shows shoppers are slightly less enthused than last year, knocking the Texas company from its top spot to fifth on the list.