It’s often said that accounting is the language of business—and that language is typically numbers and data. But for some ...

Staying connected with customers without overwhelming them is tricky to balance. Over-engagement, such as too many untargeted ...

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

Iron Mountain leads this category in the Management Top 250, followed by Intel and Ball ...

A new report by CCW Digital, a division of Customer Management Practice (CMP), finds that just 4% of consumers felt that experiences improved over the last year, while 57% felt they had gotten worse.

Conferencing software Webex has a number of accessibility features built-in and has worked with Applause to test how well these work Continue Reading ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

This session takes the fundamentals of customer experiences and frames them in a strategic business context. Knowing your company, your customer and your competition is vital to experience-based ...

Tobias Keller joins as a customer success manager. With years of experience in customer success management within the ad tech ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.