The strategy aims to redefine public services by using cutting-edge technologies to further elevate the customer experience ...

The awards ceremony brought together more than 500 decision-makers, innovators and customer experience leaders ...

Researchers from Symbiosis International University explore the transformative role of Generative AI in digital marketing, highlighting its benefits in efficiency, personalization, and predictive ...

The entrepreneur is working with President Donald Trump to assert White House control over the sprawling federal workforce.

The hospitality industry is known for its dynamic nature, demanding a unique combination of interpersonal skills, mana ...

Ernst Lubitsch’s The Shop Around the Corner was released in 1940, starring Margaret Sullavan and Jimmy Stewart.

A woman tried testing the viral 'airport theory' on an American Airlines flight. Her attempt sparked a debate about theories in general.

Customer experience (CX) is widely, and rightly, acknowledged to be one of the pharmaceutical industry’s top strategic priorities. It can be a matter of life or death in healthcare, where ...

We came across a bullish thesis on TTEC Holdings, Inc. (TTEC) on Substack by Unemployed Value Degen. In this article, we will ...

The venerable retailer continues to invest in a broad range of customer experience initiatives, which are bearing fruit in its clothing and homeware division. The fashion retailer’s new homepage ...

In late 1999 the online fashion startup Boo.com launched its website, which featured a virtual shopping assistant. The avatar ...

The initiative, known as FreshAI, is a collaboration with Google Cloud and aims to improve order accuracy and speed. Tanner ...