The strategy aims to redefine public services by using cutting-edge technologies to further elevate the customer experience ...

In the aftermath of the pandemic, numerous organizations have prioritized cost-cutting measures, often at the expense of customer experience (CX).

Wendy's has upped its digital game at a time when McDonald's status as digital transformation leader has stalled.

Customer experience (CX) is widely, and rightly, acknowledged to be one of the pharmaceutical industry’s top strategic priorities. It can be a matter of life or death in healthcare, where ...

and AI-powered customer experience management (CXM) platform Lucidya have announced a strategic partnership during a signing ceremony at LEAP. Through this collaboration, Lucidya’s social ...

FROM the vantage point of an association of insurers coupled with careers steeped in the operations of an insurer, we are ...

Churches Fire & Security has successfully transformed its customer service operations through an innovative AI-powered ...

and AI-powered customer experience management (CXM) platform Lucidya have announced a strategic partnership during a signing ceremony at LEAP. Through this collaboration, Lucidya’s social listening, ...

In his new role, Phil will focus on championing employee development, enhancing operations, fostering strategic partnerships, ...

Zebra Technologies’ Matt Ausman on the evolving role of the CIO and the key security challenges in the current tech landscape ...

Critical Metals (CRML) outlined its strategic growth initiatives for the remainder of 2025. The Company recently completed an equity raise that was upsized to $24.5 million. Over the coming months ...