Genesys India center drives innovation in contact center software, challenging AI disruption with improved agent experience.

The Future of CX Belongs to AI-Enabled Contact Centre Agents - Matt McKernan, SVP, Americas, Content Guru discusses ...

Taking stress out of your contact centre with Agentic AI Jurgen Hekkink at AnywhereNow discuss what can be achieved.

Contact centre operators are using AI to craft conversational experiences with basic chatbots and more advanced virtual ...

As part of its participation in Dubai AI Week, the Dubai Health Authority (DHA) has announced the implementation of the ...

The window for establishing competitive advantage through AI is closing. Each employee without AI access represents untapped potential for the organisation ...

Many of them today remain resistant to embracing smartbot (AI-powered chatbot) technology and prefer to continue holding onto ...

With customer authorization, Samsung’s HRM tool enables contact center advisors to remotely diagnose, monitor, and even ...

Agentforce will focus on automating refund requests to accelerate the resolution process and enhance customer satisfaction.

Dubai: As part of its participation in Dubai AI Week, the Dubai Health Authority (DHA) has announced the implementation of ...