An out-of-state provider will pick up the service in April, with PATH providing support in the background to ease the ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

This cloud-based technology is easy to implement, scalable and often bundles advanced features for customer self-service, analytics and workflow automations. To determine the best call center ...

I aim to turn every bite into an experience and every customer into a lifelong fan of what I love to do, spreading happiness ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

SOCaaS is a third-party service that provides organizations with around-the-clock security monitoring, detection, and response capabilities via the cloud. As cybersecurity threats intensify, SOCaaS is ...

For quite a while, the Los Angeles Lakers have been linked to adding a center at the trade deadline ... They have less than a week to make a final call.

The announced departure of Deborah F. Rutter, the center’s president since 2014, comes as the center continues to search for a new board chair while navigating a second Trump term. By Javier C.