It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

These groups are far apart in their enthusiasm and predictions for AI, but both want more personal control and worry about too little regulation. Fresh data delivered Saturday mornings In this Q&A, we ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience ...

About seven-in-ten U.S. adults say they have been following news about the actions and initiatives of the Trump administration closely. Far fewer are hearing about the administration’s relationship ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation ...

April is Dallas Arts Month and the city is buzzing with fresh, interactive ways to experience art and music. From mind-bending theater to a growing DJ scene, here’s what’s trending in the city.

The ABA Center for Innovation is a place for collaborative and creative thinking about transforming the US justice system. We believe the intersection of law and technology affords the profession a ...