Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

Contact center agents are the backbone of customer service, often juggling complex interactions across multiple channels while working under considerable pressure. Their experience on the job ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

(Nasdaq: ININ), has revealed key 2012 contact center trends. The webcast, attracting more than 2,300 registrants and featuring multiple industry experts, identified the following seven key 2012 ...

RingCentral also offers two different options — Contact Center and RingCX — so both small and large businesses can utilize the platform. RingCentral isn’t the only option out there ...