An out-of-state provider will pick up the service in April, with PATH providing support in the background to ease the ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The Arkansas Crisis Center (ACC) has announced the launch of a new way to get help if experiencing a crisis. 988 is a ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

TravoCart, according to Google, is a travel agency based in New Delhi, India. However, the alert from American Express ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

This cloud-based technology is easy to implement, scalable and often bundles advanced features for customer self-service, analytics and workflow automations. To determine the best call center ...

Hundreds rallied Thursday in the rain outside Children's Hospital Los Angeles, calling for rollbacks to new restrictions on ...

AKRON, Ohio (WJW) — Charter Communications, which goes by the trade name Spectrum, is expected to close its call center in ...

More contracts are expected by fall, CFO Brian Van Abel says; “Speed to market continues to be one of the most important ...

PowerSchool is notifying people impacted by the recent cybersecurity incident and is offering two years of free identity protection services for all current and ...