Businesses have been constantly adopting advanced technologies to upgrade their customer service operations nowadays. The integration of CRM systems with CTI systems is a game changer, optimizing call ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly. By implementing meaningful AI ...

Broadridge and Verint say they are testing DeepSeek AI for automation and efficiency, while addressing cybersecurity risks in ...

A sweeping crackdown by Thai authorities has forced Chinese scammer networks to abandon their operations in Myanmar's border town of Phaya Tong Su, while thousands of trafficking victims ...

All patrols are governed by five principles: planning, reconnaissance, security, control, and common sense (Training Circular (TC) 3-21.76, Ranger ...

The investigation into what caused the explosion and subsequent fire that rocked the Sun Metro Transit Operations Center this ...

The arrest of two Cebuano BPO executives in the US in December lifts the lid on a ‘shadow industry in the Philippines’ ...

We list the best call center software, to make it simple and easy to setup and use a single software platform to manage all incoming calls. Call centers used to something only enterprise companies ...

As organizations increasingly enable AI systems to make autonomous decisions, human infrastructure requires clear safeguards ...

Three years after a fire closed the nursing home, the Wagner Good Samaritan Center (GSC) is scheduled to re-open this fall.

Thailand's army says some 260 people believed to have been trafficked and trapped into working in online scam centers are to be repatriated after they were rescued from Myanmar.

Snow, ice and freezing rain are likely to continue impacting roads and schools until a widespread warmup midday Friday across the Willamette Valley.