For 19 consecutive quarters, UJET is recognized as a leader in Customer Satisfaction in the G2 Winter 2025 Contact Center Operations Report! Unmatched User Satisfaction: Ranked #1 by real users for 19 ...

For 19 consecutive quarters, UJET is recognized as a leader in Customer Satisfaction in the G2 Winter 2025 Contact Center Operations Report! Unmatched User Satisfaction: Ranked #1 by real users ...

In this episode, Troy Shaffer, VP of Contact Center Operations at SCAN Health Plan, discusses the evolving healthcare landscape. He shares insights on leveraging technology for member engagement ...

The new Teams Phone Extensibility will allow organizations to get the best of their Teams platform by integrating it with ...

The move allowed Ryder to centralize its contact center and also provided unprecedented visibility into customer service operations. “As soon as that customer picks up the phone and dials into a Ryder ...

The new AI agent should reshape the contact center operations while also enabling robust knowledge management. “For over two decades, Panviva has been the backbone of driving compliance for ...

The company prides itself to enable a new standard for Contact Center excellence. Voiso's innovative technology is helping ...

Expanding Expertise: From Contact Center Operations to IVR Development As his understanding of contact center operations and automation deepened, Vigneshwaran expanded his skill set by learning ...

AI-powered contact center solution for ServiceNow ITSM selected to enhance IT service experience for Florida's largest civil ...

The collaboration brings industry-specific expertise to ServiceNow implementations, ensuring clients realize value faster CHICAGO, March 17, 2025 /PRNewswire/ -- West Monroe, a global business and ...