Cognigy, a global leader in AI-powered customer service solutions, celebrated the winners of the 2025 Cognigy Awards during ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Despite being PAL's newest CX partner, ibex raised the bar by achieving the highest scorecard results among its global BPO ...

TrampolineAI, an AI-powered contact center platform, launches today to elevate healthcare contact centers by delivering faster, more accurate member support through real-time intelligence and ...

Anywhere365, a global pioneer in transforming customer experience with AI solutions, has unveiled its new brand identity, ...

Is Your Contact Centre Keeping Up with Evolving Customer Expectations? Here are the key signs that it’s time to consider a ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

increase customer satisfaction and reduce agent attrition. A Better Experience for Members, Agents, and Healthcare Organizations The frustration of calling a healthcare contact center is familiar ...

Part of its enterprise plans, Cisco's Webex AI Agent is available as a 24/7 self-service solution with natural, human-like ...

Customers find themselves interacting with multiple departments across an organization but typically these individual moments are not combined to provide a complete picture of the journey in order to ...