Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

Technology Use: Training on the use of call center software and tools to enhance productivity and service quality. Compliance and Security: Ensuring agents understand data protection laws and ...

Here's how AI can be leveraged to contribute to agent performance: AI-based call center training Training new agents and improving the skills of existing ones is essential for maintaining high ...

A gun range and law enforcement training center costing over $18 million can be built in Durham, county commissioners decided late Monday night. The Durham County Sheriff’s Office staved off a push ...