Marisol Baird used to pray for rain. Now, she said, she prays for more time. When heavy rains pelted the Early Learning Center at Kaune in October, Baird came into work early. She was “almost in tears ...

1. Define Your Business Objectives: ‍Outline the primary goals of the call center. Are you focused on improving customer experience, enhancing operational efficiency, or integrating with existing ...

The Dunwoody Police Department is taking public safety to new heights—literally—with the use of a rooftop-launched drone.

A recent measles exposure at an Oklahoma City metro children’s hospital is prompting other health systems to be proactive in ...

Q4 2024 Earnings Call Transcript March 31, 2025 ESS Tech, Inc. misses on earnings expectations. Reported EPS is $-1.97 EPS, ...

The City and County of Honolulu’s Department of Transportation Services (DTS) has announced that the phone systems for TheBus ...

Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient customer-service resolutions offered by GPSSA advisors; ...

Call center systems are often complex and hard for agents to navigate. Despite some advancements in call center technology, co-founder and CEO Mike Bourke explained that calls to health plans ...

Seven dispatch centers will be transitioned into the new 37,000-square-foot Regional Operations and Communications Facility ...

A local rehabilitation and health care center was cited by the Board of Health for numerous violations over a two-month period including a noncompliant fire suppression system, an ...

The Social Security Administration plans to slash its technology team by nearly one-third at a time when the agency’s complex ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.