Send us feedback and tips at [email protected]. Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its artificial ...

Genesys, a leading developer of AI-driven call center software, has postponed its highly anticipated initial public offering (IPO) due to increased stock market volatility, according to The ...

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Microsoft Corp. has pulled back on data center projects around the world, suggesting the company is taking a harder look at ...

Teleperformance, the world’s largest call center operator ... machine-generated enhancements and human interactions. The software not only modifies speech patterns but also filters out ...

RS Investments, an investment management company, released its “RS Concentrated All Cap Value Strategy” fourth quarter 2024 ...

US cities are vying to become the quantum computing capital, as analysts project the industry could add $1 trillion to the economy over 10 years.

Through this collaboration, du and Microsoft will work together on the AI Call Center Transformation, using Microsoft's generative AI and cloud services to provide a highly personalized customer ...

The Trump administration's mass deportation plan is expensive — and several companies are trying to get in on the action.

In addition, you’ll need to decide whether you’re willing to pay for a call recorder or whether you want free software with potentially fewer features. Keep in mind that the laws around call ...