A call center feature that switches the call to the ... agent language capability. Skills-based call routing is typically an automatic call distributor (ACD) working in conjunction with a LAN ...

An IN (Intelligent Network) service that enables businesses to route calls to another call center if congestion occurs or to another telephone when the store is closed. See store locator service.

Click to Learn More The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice ...