The U.S. has recorded a historic drop in overdose deaths. The Trump administration’s campaign to slash spending and reduce ...

The cloud-based contact center market is intensifying speedily as businesses across industries shift to flexible, scalable ...

Those who earn less than $67,000 per year can get professionals to do their taxes for free. United Way of Allen County, ...

CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced an expanded partnership ...

AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting as a real-time support system, not just a compliance watchdog. Reducing burnout, ...

AloAi Voice Agents Automate Qualification, Scheduling, and Customer Engagement, Delivering Unmatched Operational Scale.

The University of Connecticut women's basketball team won its record 12th NCAA national championship Sunday, defeating South ...

Benefits of migration from telephone to VoIP provides cost savings to include bringing in more modern devices intended for ...

Senate Judiciary Democrats are pushing for a rare hearing on a U.S. attorney nominee as they argue President Trump’s pick to ...

People detained in Vermont’s prisons for U.S. Immigration and Customs Enforcement and U.S. Customs and Border Protection ...