A Kuwaiti citizen was compelled to confess to insulting a customer service representative after being shown a recorded clip ...

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What would you do if you had a very rude customer who was demanding to have a ridiculous number of fees reversed, and when ...

Declining quality of care, increased fees and serious customer service issues at Optum-owned health care facilities were ...

A power struggle over the regulation of data center companies, which want to buy huge amounts of electricity in Montana, ...

ensuring a seamless customer experience. “Since our founding seven years ago, we have created a platform that uniquely understands contact center conversations,” Jain said. “It is a logical ...

Expedia strongly emphasizes the importance of using official channels to contact their customer service representatives. According to Expedia’s Help Center, customers should: Use the Official Website ...

NIPSCO is looking to establish a spinoff company called GenCo to help fund more capacity for data centers and other large ...

A small group gathered Friday morning in Bittersweet Park in Greeley to try sending that message to U.S. Rep. Gabe Evans of ... According to the Center for Medicaid and Medicare Services, $31 ...

J.D. Power and Associates recognized Merrillville-based Centier Bank for the first time, giving it the No. 1 ranking in ...

Howard Cracower couldn’t figure out why his cellphone kept dropping calls. When he contacted Rogers’ tech support, they were stumped and directed him to get hands-on help at nearby store.